Do you ship worldwide?
Yes, we ship to all countries around the world.
Where will my order be shipped from?
Our company is located in New York, US. We have fulfillment warehouses across the globe in US, CA, EU and China. It depends on your items in the cart and shipping option you have selected.
Do i receive my all orders in the same package ?
You might receive multiple packages which are sent from different warehouses. It depends on the product type and shipping option. Some of your orders may arrive earlier than estimated.
How long will my order take to deliver?
Please note that due to high volume of orders, we take 1-3 business days to process all orders. An email with tracking information will be emailed to you once your order is dispatched.
Depending on your shipping address, the table below will provide you an estimated shipping time for STANDARD SHIPPING option, upon dispatch. For FAST SHIPPING option, we use the fastest ground shipping services(amazon delivery services) available in the US which takes about 3-7 business days.
|Country/Region||Estimated Standard Shipping Delivery Time|
|USA||7-15 business days|
|UK & Canada||10-20 business days|
|Europe||10-28 business days|
|Australia||7-15 business days|
|New Zealand||10-20 business days|
|HK, Taiwan, China||5-10 business days|
|Malaysia, Singapore, Indonesia, Thailand||7-15 business days|
|Philippines||15-35 business days|
|Other parts of Asia||10-20 business days|
Please note delivery times may vary according to destination country’s custom restrictions (we wish this does not happen). For some countries, delivery times may be longer than our standard indicated delivery time frame.
Shipping times are only estimates and unfortunately cannot be guaranteed.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
How do I track my order?Upon receiving your shipping confirmation, please allow 2-4 business days for tracking information be to activated. This is to allow your parcel to be scanned through the first customs check point.
You can track your parcel with the following links using the tracking number emailed to you:
|Shipping country||Carrier tracking site|
What are my payment options?
We accept payments by Visa, Mastercard, American Express and Paypal.
What are my delivery options?
We currently offer two delivery options : 1. Standard Shipping 2. Fast Shipping
How secure is your site?
The H2O™ processes payments using the 2checkout payment gateway. 2checkout is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by 2checkout to prevent fraud.
Can I amend my order?
We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.
When will I receive my order confirmation email or tracking number?
Order confirmation email will be sent to you after you have made a purchase from us and your payment is confirmed/successful. Shipping confirmation email is usually sent out in 2-3 business days after we have processed and shipped out your order. If you do not receive an order confirmation or shipping confirmation email for your order, it's likely they could have been marked as spam or you might have mistyped your email address. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add our emails to your safe list. You can also send us an email at email@example.com with your order number/ details and we will be able to check for you.
What if I received a faulty item?
We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email through Contact Us tab.
As soon as you discover a fault, please contact us immediately (within 3 days of receiving your parcel) via ‘Contact Us’ on our website. If 3 days have gone by since your product receipt, unfortunately we can’t offer you a replacement.
Why have I not received my refund (if applicable)?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take up to 10 business days before your refund appears on your bank statement.
If you’ve done all of this and you still have not received your refund yet, please contact us at immediately.
What should I do if I have provided the incorrect shipping details?
Please contact us immediately if you noticed that your shipping details are incorrect.
Note that we are unable to allow any amendments once your parcel has been dispatched.
Should your parcel be returned to sender, please note that we will be required to pass on a subsidised reshipping postage fee of US$5 (per item). Do ensure you update us via email with the correct and complete address as soon as you can.
Will I have to pay for additional taxes or duties on my order?
You will be liable for all import duties, customs and taxes applicable to your order.
Please be aware that The H2O™ Water Bottles does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by us, please contact your local customs office to find out more information if you are unsure of the charges.
Why hasn't my discount been applied to the full order?
Please note that active discount codes do not apply to sale items that have been further reduced. Discount code only applies to regular and non-sale items